General Terms


Delivery

Thanks to our unique worldwide marketplace we can deliver your order within hours anywhere in the world! Due to the various time zones & public business hours in individual countries, same day delivery on the date of your order can only be guaranteed under the following conditions:

  • The acceptance of your order can be seen individually depending upon receiving-country under holidays and office hours.
  • We cannot guarantee deliveries on Saturday afternoons or on Sundays and public holidays.
  • Campgrounds, military bases, boats, sea ports or airports are not guaranteed delivery addresses.
  • Only delivery times for funerals can be guaranteed. The sender is therefore requested to give the time of delivery, as accurately as possible, in the “Delivery details” field of the order form.
  • For deliveries to hospitals, please indicate ward and room number whenever possible.The delivery is only granted to the reception desk of the hospital.
  • For deliveries to hotels, please indicate room number and name of the guest(s) (group, couple, etc.).The delivery is only granted to the reception desk of the hotel.

Please check carefully that the delivery address, including local telephone number, is complete and correct. We cannot accept any liability for late or non-delivery due to an incorrect or incomplete address.

For special orders or inquiries please contact us. Deliveries guaranteed for a fixed time can only be executed with the prior agreement of our customer service department.

In the absence of the addressee, our florist member will attempt delivery and leave a calling card and try to reach the recipient later by phone. If the florist is unable to deliver the flowers and unable to reach the recipient wihtin 24 hours after the first attempt of delivery, the florist will inform us of the none-delivery and you’ll be informed either via phone or Email that no delivery could be made. The florist making the delivery is authorized to leave the flowers with a reliable third-party (e.g. a neighbour, receptionist, porter, funeral parlour, etc.) deemed suitable for passing on the flowers to the addressee. The same applies to additional items (accompanying card, gift article, etc.) for which transmission has been agreed to in individual cases.

If the recipient refuses to accept the flowers without any reason, the full charges are due, and will be billed by our florist.


Flowers

Flowers are seasonal products, and some varieties will therefore not always be available at florists, including the Fleurop-Interflora online Flower Market.

We are unable to guarantee permanent availability of specific flowers at every florist shop worldwide, especially if orders are received at short notice. A Fleurop-Interflora bouquet may thus look slightly different to that shown in the online shop. However, every Fleurop-Interflora bouquet is a work of art, freshly composed especially for you in one of our premium Fleurop-Interflora shops, and you may rest assured that every effort will be made to match the colour and shape of the bouquet shown in the online picture.

Flowers with vases are, unfortunately, not available. Nevertheless, in the Fleurop-Interflora online Flower Market, flowers that are delivered with a vase are clearly indicated.


Guarantee

Customer satisfaction is for our affiliated Florist very important. The guarantee assures you that all orders are handled by experts and are of first-rate quality. All flower arrangements will be fresh and delivered personally.

We guarantee the conscientious fulfilment of every Fleurop-Interflora order. Our guarantee comprises:

  • delivery of the ordered product by the florist
  • in fresh and perfect condition
  • on the requested date
  • at the price offered by Fleurop-Interflora florists and the website on the day of delivery.

Nevertheless, should there be any complaint, the addressee can of course contact the delivering Fleurop-Interflora florist. The latter guarantees the delivered product for at least three days - 72 hours after delivery - with respect to quality, and will replace the product with another one if the flowers or plants that are the subject of any claim are returned to the shop within this period.

This guarantee is your assurance that your order will be executed with love and care, and that only the highest quality products will be used. However, should you not be satisfied with the delivery or quality, please let us know within 3 days latest from the date of delivery.

All orders are handled and processed exclusively by members of the Fleurop-Interflora organization.

Needless to say, all information required to process your order will be treated confidentially and will not be passed on to third parties.

Please contact our customer service for all your questions and suggestions.

We thank you for the trust you've placed in our online marketplace.

Interflora in Estonia

+372 600 3900
info@interflora.ee

Fleurop-Interflora NE Europe OÜ
Vabaõhumuuseumi tee 2A
13522 Tallinn Estonia

Reg. nr
11152227

Bank Account
EE032200221027777014